In July, Cindy spoke at the annual convention of The National Association of Legal Assistants in Charleston, SC. Approximately 75 professionals learned how to identify four basic styles of communication, and how to apply this knowledge in conflict resolution. Cindy has been asked to repeat the class several more times for the organization to allow more members to participate in this highly regarded, but fun, learning experience.
COMMENTS FROM ATTENDEES:
…very humorous presentation!
…used GREAT examples!
…best session [at the convention] this year.